Refund Policy

Refund & Cancellation Policy

At Meshva, we take utmost care in preparing, packaging, and delivering our products. Since our products are food items, we follow a specific refund and replacement policy to ensure food safety and quality.

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1. Cancellation of Orders

Orders can be cancelled within 2 hours of placing the order, provided the order has not already been processed or dispatched.

Once an order has been processed or shipped, it cannot be cancelled.

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2. Returns

Due to the nature of our food products, we do not accept returns of opened or delivered food products for hygiene and food-safety reasons.

If you receive a product that is damaged, defective, incorrect, or compromised during delivery, please contact us within 48 hours of receiving the order.

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3. Damaged or Incorrect Products

If your order arrives damaged, tampered with, leaking, or contains an incorrect product, please contact us within 48 hours.

To help us resolve the issue, please provide:

• Your order number

• Clear photographs/videos of the package and product

• Photographs of the shipping label

• A brief description of the issue

After verification, Meshva may offer a replacement or refund, depending on the circumstances.

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4. Product Quality Issues

If you believe there is a genuine quality issue with a product, please contact us within 48 hours of delivery.

Do not consume the product if you notice unusual packaging, smell, appearance, or any other indication that the product may not be suitable for consumption.

Our team may request photographs, batch details, or other information to investigate the issue.

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5. Refunds

Where a refund is approved, the refund will generally be processed to the original payment method used for the order.

Once initiated by Meshva, the time taken for the amount to reflect in your account may depend on your bank, payment gateway, or card issuer.

Shipping or delivery charges may not be refundable unless the issue occurred due to an error attributable to Meshva.

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6. Non-Refundable Situations

Refunds or replacements may not be provided in cases including, but not limited to:

• Change of mind after delivery

• Incorrect address or contact details provided by the customer

• Failure to accept the delivery

• Products damaged after delivery due to improper storage or handling

• Products that have been opened, consumed, or tampered with

• Failure to report a damaged or incorrect product within the specified period

• Normal variations in product appearance, texture, or colour that do not affect product quality or safety

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7. Delivery Delays 

Meshva is not responsible for delays caused by circumstances beyond our reasonable control, including courier delays, weather conditions, natural events, strikes, or other unforeseen circumstances.

If an order is significantly delayed or lost during transit, please contact us so that we can coordinate with the delivery partner and assist you.

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8. Refund Processing

Once your refund is approved, Meshva will initiate the refund as applicable. The actual credit time may vary depending on the payment method and financial institution.

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9. How to Contact Us

For refund, replacement, or order-related concerns, please contact us through the contact details provided on our website. 87870055093

eshwarafoods@gmail.com

Please include your order number in your communication so that we can assist you quickly.

Meshva reserves the right to review each refund or replacement request individually and determine the appropriate resolution based on the circumstances.

Meshva